Support

Diecast Hub Support

We're here to help — most answers below, or contact us directly.

Need help fast? Email us and we'll get back to you as soon as we can.

info@hegionsoft.com
diecasthub.app
HegionSoft

Frequently Asked Questions

How do I add a new car to my collection?

Tap the + button at the bottom of the home screen, then select "Add Car". Fill in the details and upload photos, or use the AI scanner to identify the car automatically from a photo.

How do I propose a trade with another user?

Visit another user's profile or car details page, and tap the "Trade" button. Select the cars you want to trade and submit your offer.

What is Premium membership?

Premium unlocks unlimited AI scans, advanced statistics, ad-free browsing, and full collection export, among other benefits. It's an auto-renewing subscription managed through your App Store or Google Play account.

How do I manage or cancel my subscription?

Subscriptions are billed and managed by Apple or Google, not directly by Diecast Hub. On iOS, go to Settings → [your name] → Subscriptions. On Android, open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions.

How do I report inappropriate content?

Tap the three dots on any post or profile and select "Report". Choose a reason and submit — our team reviews every report.

Can I use the app offline?

Some features work offline, but most require an internet connection to sync with the server and see other users' content.

How do I delete my account?

Open the app, go to Profile → Settings, and select "Delete Account" at the bottom of the page. This permanently removes your account and data. You can also email us at info@hegionsoft.com to request deletion.

I found a bug or have a feature request

We'd love to hear from you — use "Report a Problem" or "Contact Support" inside the app's Settings menu, or email us directly at info@hegionsoft.com.

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